Legal documents
These are the documents that govern the HammerDuck marketplace. Each one is published in full. The Terms of Service and Privacy Policy apply to everyone; the Homeowner/Customer Terms apply to Customers; the Contractor Agreement and Billing/Refund Terms apply to Home Service Pros; and the Founding Contractor Agreement applies only to Pros HammerDuck has pre-approved for Founding status. You accept the documents that apply to your account when you create it, and HammerDuck records the version and date of that acceptance.
- Terms of Service
The Terms of Service that govern the HammerDuck marketplace, for every user. - Privacy Policy
What HammerDuck collects, why, where it is stored, who can see it, and your choices. - Homeowner/Customer Terms
The terms that apply to homeowners and other customers who post projects. - Contractor Agreement
The agreement between HammerDuck and every independent Home Service Pro who registers a Contractor account, including the required acknowledgment that HammerDuck is a connection marketplace and not an employer. - Billing/Refund Terms
Membership fees, free trials, bidding, cancellation, lapse, failed payments, chargebacks and refunds. - Founding Contractor Agreement
The terms of Founding Contractor status for pre-approved Pros: the 60 free days, the locked $20 per month rate, the badge license, and how status can end. - Non-Discrimination Policy
HammerDuck's community standard, applied to every message, review, photo and profile on the Platform.
Where HammerDuck stands
HammerDuck is a neutral venue that connects homeowners with independent home-service businesses. HammerDuck is not a party to any job, does not supervise or inspect any work, does not verify any Pro's licensing, insurance, identity, background or workmanship, does not set prices or dispatch Pros, and does not hold or guarantee any payment between a homeowner and a Pro. Every statement a Pro makes about credentials is self-reported. Before hiring anyone, check their license and insurance yourself: sos.ga.gov (Georgia) or llr.sc.gov (South Carolina).
Questions, reports and requests
Questions about any document, reports of a violation, privacy requests, and account closure requests go to customerservice@hammerduck.com. Copyright notices go to HammerDuck's designated DMCA agent at dmca@hammerduck.com, as described in Section 10 of the Terms of Service. HammerDuck LLC, PO Box 204031, 125 Commercial Blvd, Augusta, GA 30917. Phone 762-800-0115.