Delete your HammerDuck account.
You can delete your account yourself, in the app or on the website. It takes about a minute.
How to delete your account
- Sign in to the HammerDuck app or website.
- Homeowners: open your Customer Portal. Pros: open your Dashboard. Find the card labeled Account.
- Choose Delete My Account and confirm twice.
Cannot sign in? E-mail customerservice@hammerduck.com from the e-mail address on your account and ask us to delete it. We will confirm it is you first.
What happens right away
- Your account is closed. You are signed out and cannot sign back in.
- If you are a Pro with a membership, it is canceled and your card is not charged again. Membership fees are not refunded.
- If you are a homeowner, your open projects are canceled and each Pro who bid on them is told.
- We send you a confirmation e-mail.
What we delete
Within 30 days of your request we delete your personal information. That includes your name, phone number, e-mail address, business profile, photos, references, and the addresses and contact details on your projects.
What we keep
- Billing records held by Stripe, for as long as Stripe and tax and accounting law require.
- The scrambled records we use to prevent repeat free trials.
- Messages and reviews that are part of another member's record of a project. Deleting your account does not remove them from the other person's view.
- Anything we must keep to comply with the law, resolve a dispute, or enforce our agreements.
The full details are in Section 5 of our Privacy Policy.
Changed your mind?
E-mail customerservice@hammerduck.com right away. We can reopen a closed account until the deletion is finished.